Returns & Exchanges

At Opatra London, we stand behind the quality of our advanced skincare technologies and offer a 30-day return policy for unused, unopened products in their original packaging. We are committed to ensuring your complete satisfaction with your journey toward radiant, younger-looking skin.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer care team within 30 days of receipt to request a Return Merchandise Authorization (RMA) number and provide your order details.

• 2.
  Secure Packaging

  Carefully place the unused device or skincare product in its original luxury packaging, ensuring all power cables, manuals, and certificates of authenticity are included.

• 3.
  Shipping and Tracking

  Affix the provided return label or ship the package via a tracked courier service to our quality control center to ensure safe delivery and processing.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned item, we will process your refund to the original payment method within 7-10 business days.